You Don’t Have to See it
It is often the simplest ideas that produce the greatest results. It’s a very simple message this month and you may be tempted to not think much of it because it is sooooo simple. In fact, it’s so simple you may decide to not watch it - “oh dear”. In terms of the take-away - you may decide to use something else like “starting your car” (instead of “pushing a door”) as your reminder. Regardless, you’ll get great results.
You’ll notice snow flakes in the air… it was a beautiful and enjoyable day (especially after last month’s Summer Sucks musing) (1:38 min).Musing Archive
Imagine falling into a trap that you have been carefully (actually painstakingly) trying to avoid. Well, not sure about you but summer is probably my favourite time of year… love it! Then something happened last week (someone fell into a trap) that made me realize… summer sucks. If you fall into this trap (and it has to do with complaining), you won’t be your best and you’ll be unhappy.Musing Archive
The Collaboration Quadrant
Steve Foran specializes in helping people care more… so you can better serve your customers.
He uses the Collaboration Quadrant which focuses on mastery of two key leadership traits – service excellence and happiness.
Combine this approach with your existing Customer Service program and tap into the potential of your people… then say good-bye to the havoc wreaked by entitlement and complacency.
The Obvious Places
Ever do something embarrassing? Others might even call it stupid?
I did something last month that qualifies as downright stupid but afterwards learned something that applies in the work I do with gratitude… in particular during what can be the elusive search for gratitude.
Make sure you do the exercise in the learning guide, even if you are a master at being grateful [get the Learning Guide with this link] (2:02 min).Musing Archive
Got Shop Supplies
I don’t know about you but I’m pretty good at pointing my finger at someone else.
Last month I had my car in for service and learned something very important about my business from something that irritates me about my trusted mechanic’s business.
The reason behind the lesson is similar to last month’s musing but the take-away is for you if you serve a customer. I hope it helps (1:41 min).